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Communication: |
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Communication may
be defined simply as the process of transmitting and receiving ideas,
information, and knowledge. In this sense, communication should be
regarded as a two-way process of sharing. |
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Visual (physiological) communication -
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how we can approach behaviour
that challenges through:
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Appearance:
physique; physiognomy; hair; dress; ornamentation. |
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The use of
comparatively small, fluid, slow, gentle, economical actions can be seen as
calming. |
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Movement:
posture, deportment; ease of movement, relaxation etc. |
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Gestures:
minimal encouragers; palm displays; signing, etc. |
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Facial expression
and emotional displays - smiling; widening eyes. |
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Verbal communication - |
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how we can approach behaviour that
challenges through:
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Speech, laughter,
minimal encouragers etc.; The things we say (or do not say); How we speak -
tone, pitch, inflection etc. |
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The sound quality and vibrations
of the voice tell the other person much about our mental equilibrium,
emotional and physical state.
It is essential
therefore, that the voice not only be used, but also used appropriately in
response to behaviour that challenges the service.
How a person
expresses him or herself verbally in tone, pitch and inflection accounts for
a massive proportion of verbal communication over and above the actual
meaning of words themselves. |
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Within the caring
setting much verbal communication is of a task oriented, instructional,
directive nature and we are anxious that the carer enters into a more
meaningful and creative dialogue with the service user whenever possible. |
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Tactile communication -
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how we can approach behaviour that
challenges through:
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Shaking hands in
greeting; Laying on of hands in order to comfort or calm; Using the hands to
peacefully guide or redirect; Peacefully and calmly releasing in order to
withdraw; Holding in a caring manner to protect;
Using the
hands as a therapy subject to assessment: Rubbing or massaging the
shoulders, back, or arms. To relax and calm in respect of a
challenging situation or at any appropriate time. |
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Using
communicative strategies harmoniously |
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While each of the
three primary communications described above (visual, verbal and tactile)
can exist independently, subject to assessment, they are used in conjunction
one with the others whenever possible, in order to realise a
holistic and harmonious
communication process. It is through appropriate use of these combined
communications that we can impart a reinforced sense of
genuineness, honesty, empathy, and sympathy. Such strategies should
never be seen in terms of a response to behaviour that challenges the
service, rather as an ongoing manner of approach at all times. |
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Our society is not predisposed
towards tactile communication between individuals. This can make the
fusing of the three principal communications difficult. We believe
that everyone should work towards becoming a skilled practitioner of
appropriate inter-personal touch – always subject to assessment,
appropriateness and sensitivity. |
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